FAQ
Frequently Asked Questions for prospective students
Our revision method is specifically tailored for the SQE exams. It’s designed based on the concept of active revision, ensuring comprehensive coverage of all the knowledge required in both SQE1 and SQE2. You will receive tailored notes after each lesson, leaving you free to focus on learning.
Absolutely! Our tutors are specialists who have successfully completed the SQE themselves. What sets us apart is that all our tutors were in the same position as you not long ago. They understand the challenges posed by this exam and are here to support you every step of the way.
We offer a range of bespoke, tailored services designed to meet the unique needs of each student. Whether you need flexible, one-off sessions or comprehensive, structured support, we have a solution that fits.
1. Adhoc Lessons:
Ideal for those who need flexibility, our Adhoc lessons are pay-as-you-go and can be booked at your convenience. They are priced at £75 for a one-hour session or £50 for a half-hour session.
2. Gold Package:
For students seeking regular, structured support, our Gold Package offers a minimum of 16 weekly one-hour sessions (for a 4-month preparation course), along with constant guidance. Please note that prices may vary depending on the individual circumstances of the student. Pricing details are available upon request and through contact with our team.
3. Mock Package:
Perfect for exam preparation, this package includes 5 mock papers for each written exam type, followed by a one-hour feedback lesson. This is priced at £200.
Enrolling with us is straightforward! Visit our “Booking” page, where you can select a suitable lesson time. Every lesson includes a FREE 15-minute consultation call beforehand to better understand your needs and ensure your lessons are tailored specifically to you. If you have more questions or require further assistance, please feel free to contact us via email at sqeprep.astartuition@mail.com anytime. Your success is our utmost priority!
- Payment for Services
Clients are required to settle payment for tutoring services in full before the commencement of the first tutorial session. Failure to do so may result in the delay or cancellation of scheduled sessions.
- Payment Methods
We offer the convenience of settling fees through PayPal. Please note that all transactions are subject to Anti-Money Laundering (AML) Regulations to ensure compliance with legal requirements.
- Session Duration
Tutoring sessions are available in either half-hour or one-hour durations. We strive to accommodate our clients’ schedules to the best of our ability.
- Late Attendance Policy
Clients are expected to arrive promptly for their scheduled sessions. A grace period of 15 minutes will be granted for late arrivals. If a client arrives beyond the designated time frame, the session will proceed as scheduled, and any missed time will not be compensated. In such cases, clients may need to book a new lesson to cover the full duration.
- Review Time
Should clients require additional review or assistance outside of their tutoring sessions, such as essay evaluations or academic support, these services will be subject to an hourly rate.
- Rescheduling Policy
To reschedule a session, clients must provide a minimum of 3 clear days’ notice. Failure to do so may result in the full charge for the session if it has already been scheduled. We understand that unforeseen circumstances may arise, and we aim to accommodate reasonable requests to the best of our ability.
- Health Disclosure
Clients are encouraged to disclose any illnesses or conditions that may affect their studies before booking sessions. Failure to provide such information may impact the effectiveness of tutoring services, and refunds may not be issued in such cases.
- Code of Conduct
We maintain a zero-tolerance policy towards disrespectful or aggressive behaviour directed towards our tutors or staff. Instances of such behaviour will result in the immediate cancellation of tutoring services without refund.
Clients are encouraged to communicate any concerns or dissatisfaction with tutors or services to our Head of Academia. Proper channels for communication should be followed, and we are committed to addressing and resolving any issues promptly and professionally.
- Privacy Policy
Telephone conversations may be recorded for training and quality assurance purposes. We prioritise the confidentiality and security of our clients’ information and adhere to data protection regulations.
- Intellectual Property
All materials provided during tutoring sessions, including but not limited to lesson plans, worksheets, and proprietary teaching methods, are the intellectual property of A Star Tuition. Clients are strictly prohibited from sharing, reproducing, or distributing these materials without prior written consent. Any unauthorised use or sharing of materials may result in legal action, including reporting to the Solicitors Regulation Authority (SRA) for further investigation and potential disciplinary action.
- Jurisdiction
All disputes arising from these terms and conditions will be governed by the laws of England and Wales. In the event of a dispute, mediation in England will be pursued before any recourse to jurisdictional courts.
- Exam Success Disclaimer
While our tutors strive to provide high-quality tutoring services, we do not guarantee or accept liability for the results of any examinations or assessments. Success in exams depends on various factors, including individual effort and circumstances beyond our control. Our role is to provide guidance and support to enhance learning and academic skills, but ultimate exam outcomes are the responsibility of the client. By engaging our services, clients acknowledge and accept these terms.
- Refund Policy
No refunds will be provided after the delivery of a lesson. If a lesson has not yet been booked, clients may request a refund, provided they have given at least 3 clear days’ notice to reschedule. Failure to provide such notice will result in no refund being issued.
For the Gold Package, if a refund is requested before all sessions are completed, the refund amount will be calculated based on the number of lessons delivered, charged at the standard Adhoc lesson rate. Additionally, the cost of any electronic materials and notes provided will be deducted from the refund to account for the premature termination of the package.
- Modification of Terms
We reserve the right to modify these terms and conditions at any time, as deemed necessary by the management of A Star Tuition. It is the responsibility of clients to regularly review the terms and conditions for any updates or modifications. Continued use of our tutoring services after the modification of terms implies acceptance of the revised terms and conditions.